Our Services

Infrastructure Support Services (ISS)

Our local support teams act as our customers’ eyes, ears and hands on the ground. We understand the policy, procedure and compliance issues that must be maintained for large organisations. Our management teams are able to assist with the coordination and integration of Asia operations into the corporate environment.

Our regional project management teams are experienced with infrastructure systems technology for a wide range of industry solutions: from process manufacturing to regional data centres and offices, shopping malls and retail stores.

Internet Protocol Technologies (IPT)

Unify your business with Internet Protocol (IP)-based solutions. Integrate voice and instant messaging with your email and CRM systems. Give your teams the modern tools they need to communicate, make informed decisions and take rapid action, giving your business the competitive advantage.

No matter your business size or industry, there is an IP video and surveillance solution for you. From motion or intrusion detection and auto-tracking to people counters and traffic analytics, The I.S. Department can help you define, implement and support the solution to meet your IP video and surveillance needs.

Network Management (NWM)

Our unique support model enables us to provide flexible support solutions to meet a wide variety of network support needs. Under a regional support contract we are able to provide assigned, scheduled network systems tasks for emergency and next-day support.

We use modern technologies to monitor and proactively attend to potential network issues. Our network management team is on call 24/7. If any issues require hands on the ground, our local Infrastructure Support Services (ISS) teams will be dispatched to the site to help resolve the physical problem.

Remote Support Services (RSS)

More efficient communications, more effective solutions. Our Remote Support Services division is made up of team members who speak both the local languages natively and English in each country of operation. Our Remote Support team is on call 18/7 (Asia time zone).

We use the latest application tools for monitoring and maintenance of our customers’ data centre systems, often identifying potential issues and preventing problems before they ever occur.

Artificial and Super-Intelligence (ASI)

Building a clear strategy for Artificial and Super-Intelligence is now critical to meeting both your growth and competitive goals. Bringing ASI together with your existing business systems, data and processes is a complex job, and getting it wrong is costly. The I.S. Department looks at the big picture with you, considering all aspects of your platforms, so that ASI delivers real results rather than isolated experiments.

Giving management the right insight at the right time, so they can spot weaknesses early, automate routine work and react quickly to changes in customer demand, is critical for businesses today. The I.S. Department works with you, as a partner, to help your business stay ahead in a rapidly changing world.

Explore ASI at ISDept.ai

The ASI division also includes:

Multimedia Technology Services (MTS)

From boardroom to broadcast, MTS delivers end-to-end audiovisual and digital media solutions for modern enterprises. We design, integrate and support multimedia environments across corporate offices, retail spaces, training facilities and data centres, spanning digital signage, video conferencing, AV integration and interactive display technologies.

Our MTS teams work alongside our own ISS and NWM divisions to ensure multimedia systems are seamlessly connected, centrally managed and built to scale. Whether upgrading a single conference room or deploying a unified media environment across multiple regional sites, ISD is your trusted partner for the full lifecycle of your multimedia technology needs.

Supply Chain Integration (SCI)

End-to-end supply chain integration is a fundamental backbone of business. ISD is able to offer the latest technology, evolving processes and global synergy to enable successful delivery and satisfaction.

With over 30 years’ experience in global supply chain management and business transformation, ISD Consulting is in a unique position to help your business implement sustainable change and strengthen the bottom line.

Enterprise Resource Planning (ERP)

Developing a proper strategy to ensure your business systems are able to meet growth goals is critical. Fitting the legacy application puzzle together in today’s world is a complex process. The I.S. Department is able to look at the big picture with you, considering all aspects of your application platform.

Providing the right information to management in a timely manner, so that they are able to identify weaknesses in the business or react to a change in customer demand, enables a business to stay ahead. The I.S. Department works with you as a partner to help your business stay ahead in a rapidly changing world.